customer service

Nobody likes to be put on hold.  We want service now.  It is one of the inevitable things.  The other day I had called a customer service line, which was automated, and I was on hold for twenty three minutes before I just hung up.  A recent survey by ResearchNow, revealed that the average person will spend about forty three days of their life on hold with automated customer service systems.  Read

"Thanks honey!"  "Have a great day, sweetie."  "How are you today dear?"  Sounds like a couple talking, doesn't, it?  What if I told you it was a part of customer service.  I was out and about this weekend and had an odd encounter.  And, this wasn't the first time I left feeling awkard.